How To Manage Your Bookings
Your AnyRoad Dashboard and Calendar provide a summary of all your scheduled experiences, confirmed bookings and pending booking requests. You can easily search for any booking or guest, manage your day-to-day operations and communicate with your guests.
AnyRoad is mobile friendly too! You can manage your bookings from your iPad or mobile phone as well.
Here is a list of a few of useful booking management tools:
- Accept and decline bookings
- Send messages to guests
- Cancel and refund
- Edit guest information
Shows a summary of your new unread messages, new booking requests, and upcoming tours. You can also quickly create invoices for custom activities or add new tours, which are automatically synced with your website after you install the AnyRoad Booking Plugin.
Bookings - List View
On the " Bookings" tab (on the left-hand menu) you can access all your scheduled, past and pending bookings. Tours with a square icon on the right are group tours with multiple bookings.
The " Showing as list" option provides an overview of all your bookings in a list format.
You can also filter this list to see only active, expired, canceled, past or declined bookings. Expired bookings are the bookings that were requested by guests, but were never accepted or declined by you. You can learn more about expired bookings in this article.
Bookings - Calendar View
Choosing the "Show on Calendar" option at the top will enable you to see your bookings in a calendar view. You can also have the calendar view be setup as your default view. Simply let your account manager know which view you use most (daily, weekly or monthly) and your account will be setup accordingly.
The green color indicates confirmed bookings, while orange indicates a booking request that needs to be accepted or declined. You can see the number of guests associated with the booking and the total number of available slots (e.g. 3/5) if it is a group tour.
The filters on the top left corner of your calendar allow you to sort bookings and slots by status and tour to find the things you are looking for quicker and easier.
Your can also switch view month, week or day to get a different overview.
On mobile, your calendar looks a bit different. The green dots indicate at least 1 confirmed booking and the orange dots indicate a pending booking. You can also view your bookings for a specific day by simply clicking on that date.
Private Bookings & Public Tours
If a tour is set as a Group/Public Tour (where you accept multiple bookings for a certain time slot), when you click into a booking you'll see a summary of all the bookings associated with that time slot. You can also see the Total Spots, based on the maximum capacity set for the tour, the Confirmed bookings, and the Open spots.
You can also:
- Adjust the number of Total Spots available - Learnmore here
- View and print the Tour Manifest - Learn more here
- Click into an individual booking to see the booking details
IMPORTANT NOTE - You might occasionally notice that the number of Confirmed Spots and the number of Open Spots doesn't equal the number of Total Spots. This is because there are likely spots "on hold" or bookings you haven't accepted or declined yet. When a guest tries to book one of your activities on your website we hold their spot for 20 minutes to ensure they have time to complete the booking. If you or one of your guests recently visited the payment page, it's likely that a spot is on hold which will be available again within 20 minutes if no booking is made.
When you click into a booking you see the details associated with that booking, including:
- The booking status (pending, confirmed, canceled, taken, declined, expired)
- The date the booking was created
- The source of the booking (online, invoice, added by you)
- Guest name, email and phone number
- Payment status (unpaid, deposit paid, paid in full)
- Payment type (AnyRoad, credit/debit card, cash/other, none)
- Total booking amount
- Guest comments submitted when your guest booked
- Your internal notes
You can see the price breakdown, your cancellation policy for that booking and your transaction history by clicking on the green down arrow next to the Total price. This is also where you'll see the answers guests provide to any additional questions you've added to your checkout.
Here you can also:
- Reschedule the booking - Learn more here
- Cancel the booking - Learn more here
- Add more guests or remove guests from the booking - Learn more here
- Send a message to your guest
- Edit guest information
- Resend confirmation email
- Add a private note
Edit Booking Button
Clicking on the " Edit Booking" button will allow you to edit the tour's booking details such as adjusting the number of guests, updating the start date and/or the start time. The best part is that you can automatically charge the additional amount or refund your guests in two easy clicks.
Send Message Button
Clicking on the "Send Message" button will pop out a window where you can write and send an email to your guest. Learn more about guest emails here.
Clicking on the " More..." button will offer you several options, such as resending the confirmation email, editing the guest booking or canceling the booking.
You can click on " Edit guest information" to change your guest's name, email or phone number and then resend the booking confirmation email, by clicking on "Resend confirmation email".
If you'd like your guests to receive booking emails, be sure to include their email address (it's required for all credit/debit card bookings). Including a phone number will enable your guests to receive an SMS reminder 3 days before tour, but it's optional for all bookings. If you update email or phone, future emails and text messages will be sent to the new email and phone number.
If you have any additional questions contact us at firstname.lastname@example.org.