Managing Your Bookings
Your AnyRoad Calendar provides a summary of all your scheduled experiences, confirmed bookings, pending booking requests, and blocked booking slots.
You can search for any booking or guest, manage your day-to-day operations, and communicate with your guests all in one place. AnyRoad is mobile friendly too! You can manage your bookings from your iPad or mobile phone just as easily!
Here is a list of a few useful booking management tools:
- Accept and decline bookings
- Send messages to guests
- Cancel and refund
- Edit Booking Button
- Private Bookings & Public Experiences
- Individual Bookings
AnyRoad Dashboard shows a summary of your unread messages, new booking requests, and upcoming experiences. You can also quickly create invoices for custom experiences or add new experiences, which are automatically synced with your online availability.
1. List View
On the Bookings tab (on the left-hand menu) you can access all your scheduled, past, expired, and pending bookings. The Showing as list option provides an overview of all your bookings in a list format. The color each booking has shows the state of the booking:
- green = confirmed bookings
- orange = pending booking requests
- grey= cancelled or expired bookings
You can also filter this list to see only active, expired, canceled, past, or declined bookings. Expired bookings are the bookings that were requested by guests, but were never accepted or declined by you.
2. Calendar View
Choosing the Show on Calendar option at the top will enable you to see your bookings in a calendar view. You can also select the calendar view to be your default view. Simply inform your account manager or the Customer Experience team at email@example.com about which view you use most (daily, weekly or monthly) and your account will be configured accordingly.
The green color indicates slots with confirmed bookings, while orange indicates a pending booking request. You can also see the number of guests associated with each slot out of the total capacity (eg 3/5). When there are no bookings in a slot, the slot appears white, while when the slot has been blocked it appears grey.
The filters on the top left corner of your calendar allow you to sort bookings and slots by status, to find the experiences or reservations you are looking for quicker and easier.
You can also toggle between month, week or day views to narrow down your booking results.
On mobile, your calendar looks a bit different. The green dots indicate a slot with at least one confirmed booking and the orange dots indicate a pending booking. You can also view your bookings for a specific day by simply clicking on that date.
Private Bookings & Public Experiences
If an experience is set as Public (where you accept multiple bookings for a certain time slot) when you click into a slot, you will see the Manifest. This includes a summary of all the bookings associated with that time slot, the Total Spots, based on the maximum capacity set for the experience, the Confirmed bookings, and the Open spots.
You can also:
- Adjust the number of Total Spots available
- View and print the experience Manifest
- Click into an individual booking to see the booking details
When you click into a booking you see the details associated with that booking, including:
- The booking status (pending, confirmed, canceled, taken, declined, expired)
- The date the booking was created
- The source of the booking (online, invoice, added by you)
- Guest name, email and phone number
- Payment status (unpaid, deposit paid, paid in full)
- Payment type (AnyRoad, credit/debit card, cash/other, none)
- Total booking amount
- Guest comments submitted when your guest booked
- Your internal notes
- You can see the price breakdown, your cancellation policy for that booking and your transaction history by clicking on the green down arrow next to the Total price. This is also where you will see the answers guests provide to any additional questions you have added to your checkout.
- Here you can also:
- Reschedule the booking
- Cancel and refund the booking
- Add more guests or remove guests from the booking
- Send a message to your guest
- Edit guest information
- Resend confirmation email
- Add a private note
Edit Booking Button
Clicking on the Edit Booking button will allow you to edit the experience's booking details such as adjusting the number of guests and updating the start date and/ or the start time. Also, you can automatically charge the additional amount or refund your guests in two clicks.
Send Message Button
Clicking on the Send Message button will pop out a window where you can write and send an email to your guest. Then, all the replies you receive will appear in the Messaging Interface.
Clicking on the More... button will offer you several options, such as resending the confirmation email, editing the guest booking or canceling the booking.
You can click on Edit guest information to change your guest's name, email or phone number and then resend the booking confirmation email, by clicking on Resend confirmation email.
If you would like your guests to receive booking emails, be sure to include their email address (it is required for all credit/debit card bookings). Including a phone number will enable your guests to receive an SMS reminder 3 days before the experience, but it's optional for all bookings. If you update email or phone, future emails and text messages will be sent to the new email and phone number.
If you need assistance, please reach out to our Customer Experience Team at firstname.lastname@example.org.