Customer Emails & Notifications

AnyRoad helps you improve your communication with your guests by automating many of the necessary follow-ups for you. All your messages and notifications can be highly customized to your brand. Your guests will receive the following sequence of emails for every booking they make via AnyRoad.
Booking Emails and Notifications :

Review Email:

Messages Emails:

Other Emails:

Here are a few examples of our messages and other guests communications

Booking Request Received

When guests request a new booking from you, they receive a confirmation of their request. If your tour is set to automatically accept bookings, then your guests will not receive this email (since their booking is immediately confirmed). They will instead receive the Booking Confirmation email as soon as they submit their booking.

Subject: We've received your booking request

Booking Confirmation and Receipt

When a booking is accepted (either manually or automatically) or an invoice is paid, guests receive a confirmation and receipt email. Guests can also add the event to their Google Calendar directly from the email.

Subject: Your Booking is Confirmed - San Francisco Foodie Tour

Reminder Notifications

Guests receive a reminder email and SMS notification 3 days before the event. The reminder SMS is sent to the phone number specified during booking, at 5:00 pm local time 3 days before the tour.

Subject: The San Francisco Foodie Tour is in 3 days! 

Review Email

The AnyRoad review email is customized to your business and designed to help you grow your online reviews and  measure your NPS score. We send your guests an email 1 day after their activity is completed, requesting feedback about their experience. Feedback is sent directly to you or posted on your social media, according to your preferences. 
We can direct your guests to post their review on the channel of your choice (e.g. TripAdvisor, Yelp, Google+) when they want to leave feedback. Many of our partners report significant increases in their online reviews from this email, so we highly recommend  contacting us to set it up when you are ready.

Subject: How was your experience at [Company Name]?

If your guests click on 7 or above we will show them a second step, where they'll be able to leave a review for you or send you internal feedback. If your guests click on 6 or below, they will not see the links to your social media pages but will be prompted to leave an internal review for you. 

Direct Messages

When you send a message to your guest - either through the AnyRoad Dashboard or by replying to any of their emails - the guest receives the message via email. The email "from" address is "Your Company Name via AnyRoad". This email includes all the details of the associated booking, and your guest can click on the tour name to revisit the tour on your website. If you included an attachment in your message, it appears as an attachment to the email.

Subject: Reply - The San Francisco Foodie Tour

Invoice Proposal

When you send a new invoice to a guest, they'll receive an email with the link to pay online. Once they pay, they'll receive the Booking Confirmation shown above, and later the Reminder notifications.

Subject: Your custom tour invoice from Elena Weber is ready

Edit Existing Booking

When you reschedule a booking, your guests receive an email notifying them of the date/time change. The email includes all the original booking information.

Subject: Your Booking has been rescheduled - please note the new date

Cancel Booking

When you cancel a booking, AnyRoad processes any refunds and sends an email to your guests. Because cancellation and refund cases differ, each email we send is hand-written and customized to the situation by our Customer Experience Team. Learn more about cancellations and refunds here.

Declined Bookings

When you decline a booking request, your guests receive an email. By default, we include the text below, however, if you add your own comments they will replace the default text in the email.

Subject: Sorry, We're unable to accept your booking request

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