Customer Emails & Notifications
- Invoice Proposal
- Edit Existing Booking
- Cancel Booking
- Decline Booking
- Remaining Balance Charge Reminder & Receipt
Here are a few examples of our messages and other guests communications
Booking Request Received
Subject: We've received your booking request
Booking Confirmation and Receipt
When a booking is accepted (either manually or automatically) or an invoice is paid, guests receive a confirmation and receipt email. Guests can also add the event to their Google Calendar directly from the email.
Subject: Your Booking is Confirmed - San Francisco Foodie Tour
Guests receive a reminder email and SMS notification 3 days before the event. The reminder SMS is sent to the phone number specified during booking, at 5:00 pm local time 3 days before the tour.
Subject: The San Francisco Foodie Tour is in 3 days!
Subject: How was your experience at [Company Name]?
If your guests click on 7 or above we will show them a second step, where they'll be able to leave a review for you or send you internal feedback. If your guests click on 6 or below, they will not see the links to your social media pages but will be prompted to leave an internal review for you.
When you send a message to your guest - either through the AnyRoad Dashboard or by replying to any of their emails - the guest receives the message via email. The email "from" address is "Your Company Name via AnyRoad". This email includes all the details of the associated booking, and your guest can click on the tour name to revisit the tour on your website. If you included an attachment in your message, it appears as an attachment to the email.
Subject: Reply - The San Francisco Foodie Tour
When you send a new invoice to a guest, they'll receive an email with the link to pay online. Once they pay, they'll receive the Booking Confirmation shown above, and later the Reminder notifications.
Subject: Your custom tour invoice from Elena Weber is ready
Edit Existing Booking
When you reschedule a booking, your guests receive an email notifying them of the date/time change. The email includes all the original booking information.
Subject: Your Booking has been rescheduled - please note the new date
When you cancel a booking, AnyRoad processes any refunds and sends an email to your guests. Because cancellation and refund cases differ, each email we send is hand-written and customized to the situation by our Customer Experience Team. Learn more about cancellations and refunds here.
When you decline a booking request, your guests receive an email. By default, we include the text below, however, if you add your own comments they will replace the default text in the email.
Subject: Sorry, We're unable to accept your booking request