How Guests Pay
AnyRoad's Experience Management Software allows you to accept online credit and debit card payments from any country and currency in the world. We set up your online payment gateway and credit card reader, with no extra work required from you.
We support all major credit and debit cards including MasterCard, Visa, American Express, JCB, Discover, and Diners Club.
For all bookings made online, there is a service fee that is automatically added on top of the price and is by default passed to your guests unless you choose to cover it or split it with them. Please note that there is a $1 minimum service fee per person.
Charges will always appear on your guests' bank statements under the business name set in your AnyRoad Dashboard, under the Business Profile section in your Settings. This helps your guests clearly understand where the charge came from and reduces the risk of disputes and chargebacks significantly.
Here is How Payments Work
As soon as one of your guests requests a booking, a hold is placed on their credit/debit card for the entire amount.
When the booking is confirmed, the due payment is automatically charged and transferred to you the first upcoming Tuesday unless otherwise specified. In case a booking is declined, we simply release the credit card hold and your guest's card has not been charged a thing.
If you require a pre-payment for your experiences we can set up a deposit to be paid when the booking is made. Deposits can be up to 50% of the total booking amount and are charged immediately after a booking is accepted. You receive this payout the first upcoming Tuesday unless otherwise specified. The remaining amount is charged by default 7 days before the experience begins, and transferred to your account on the first Tuesday after the experience start date.
If you have experiences that require deposits but are booked less than 7 days in advance we will charge the full amount when the booking is accepted. If you wish to change the time frame that the remaining amount is charged, please contact our Customer Experience team.
If you have enabled the feature to auto-accept bookings, then the full amount of the experience will be charged when the booking is submitted. You can still collect deposits of up to 50% of the total amount if you have enabled the deposit feature for the experience, which is paid out on the first Tuesday after the booking was made. The remaining amount will be paid on the first Tuesday after the experience start date or the first Tuesday of the following month, based on your payout settings.
If you have added a manual booking and would like to take payment before your guests arrive, you can do that using a payment request. The amount for bookings paid via a payment request will be paid on the first Tuesday after the experience start date or the first Tuesday of the following month, based on your payout settings.
Charging in Different Currencies
When adding your experiences to the AnyRoad platform, you can specify the currency your prices will be set up in. Please bear in mind though that the currency you select for your experiences is not always the currency your guests see when they visit your website. By default, when a guest visits your AnyRoad Booking Plugin, the country the guest is in is automatically detected and the prices are shown in that country's own currency. Invoices however always show the prices in the currency you have selected at the time the invoice was created.
If you prefer your prices to always be shown in one currency, regardless of where your guests are located, you can turn off the location-based currencies setting by simply contacting our Customer Experience team.
IMPORTANT NOTE: Although AnyRoad supports and processes payments almost everywhere worldwide, your guests' credit cards are by default charged in USD. We take the prices of your experiences and based on your selected currency, we convert them to USD using that day's exchange rate before charging your guests' credit/debit cards. This may result in small fluctuations in your prices, so we recommend selecting USD as your default currency. This will not affect what your guests see (the rule above will apply) or what currency you receive your payout in.
All payments made through AnyRoad are secure and reliable. We use Stripe to process our credit/debit card payments, which is one of the largest and most reliable payment portals in the world. It is the same service that most international tech companies use such as Twitter, Facebook, Lyft, Pinterest, and Kickstarter. Stripe is certified as a PCI Level 1 Service Provider, the most stringent level of certification and security available. We also use Adyen for POS transactions.
You might have already noticed the secure lock in the address bar on all of our pages, followed by https. What does https mean?
"HTTPS verifies the identity of a website or web service for a connecting client and encrypts nearly all information sent between the website or service and the user. Protected information includes cookies, user agent details, URL paths, form submissions, and query string parameters. HTTPS is designed to prevent this information from being read or changed while in transit." according to The Https Only Standard.
If you have any additional questions, you can contact our Customer Experience team at email@example.com.