How Do Guests Pay
AnyRoad's Experience Management Software allows you to accept online credit and debit card payments from any country and currency in the world. We set up your online payment gateway and credit card reader, with no extra work required from you!
We support all major credit and debit cards including MasterCard, Visa, American Express, JCB, Discover, and Diners Club.
For all bookings made online, there is a service fee which is automatically added on top of the price and is by default passed to your customers unless you choose to cover it or split it with them. Please note that there is a $1 minimum service fee per person.
Charges will always appear on your customers' bank statements under the company name set in your AnyRoad Dashboard, under the Settings->Business Profile section. This helps your customers clearly understand where the charge came from and reduces the risk of disputes and chargebacks significantly.
Here is How Payments Work
As soon as one of your customers requests a booking, we place a hold on their credit/debit card for the entire amount.
When the booking is confirmed the due payment is automatically charged and transferred to you according to your payout preferences. In case a booking is declined, we simply release the credit card hold and your customer's card has not been charged.
If you require a pre-payment for your experiences we can set up a deposit to be paid when the booking is made. Deposits can be up to 50% of the total booking amount and are charged immediately after a booking is accepted. You receive this payout the first upcoming Tuesday unless otherwise specified. The remaining amount is charged by default 7 days before the experience begins, and transferred to your account on the first Tuesday after the experience start date.
If you have tours or other experiences that require deposits, but they are booked less than 7 days in advance we will charge the full amount when the booking is accepted. If you wish to change the time frame that the remaining amount is charged, please contact our Customer Experience team.
If you have enabled the feature to auto-accept bookings, then the full amount of the experience will be charged when the booking is submitted. You can still collect deposits of up to 50% of the total amount if you have enabled the deposit feature for the experience, which is paid out on the first Tuesday after the booking was made. The remaining amount will be paid on the first Tuesday after the experience start date.
If you would like to issue an Invoice, then you have the option to enable a deposit and set an amount to be paid upfront. When the guest opens the invoice and enters their credit/ debit card details, they will be charged with the deposit and the remaining amount will be collected 7 days before the experience start date. Payouts of the deposit and the remaining amount are made as with bookings.
Charging in Different Currencies
When adding your experiences on AnyRoad you can specify the currency your prices are going to be based on. Please bear in mind though that the currency you select for your tours is not always the currency your customers see when they visit your website. When a customer visits your AnyRoad Booking Plugin, we automatically detect the country they are visiting from and show them your prices in their own currency. However, for Invoices, we always show the prices in the currency you selected at the time of creation.
If you prefer to just show your prices always in one currency, regardless of where your guests are located, if you like to turn off the location-based currencies then just contact our Customer Experience team and we will update your experience.
IMPORTANT NOTE: Although AnyRoad supports and processes payments almost worldwide, your guests' credit cards are by default charged in USD. We take your prices and based on your selected currency, we convert them to USD using that day's exchange rate before charging your guests' credit/debit cards. This may result in small fluctuations in your prices, so we recommend selecting USD as your default currency. This will not affect what your guests see (the rule above will apply) or what currency you receive your payout at.
All payments made on AnyRoad are secure and reliable. We use Stripe to process our credit/debit card payments, which is one of the biggest and most reliable payment portals in the world. It's the same service that most international tech companies use such as Twitter, Facebook, Lyft, Pinterest, and Kickstarter. Stripe is certified as a PCI Level 1 Service Provider, the most stringent level of certification and security available.
You might have already noticed the secure lock in the address bar on all of our pages, followed by an https. What does https mean?
"HTTPS verifies the identity of a website or web service for a connecting client and encrypts nearly all information sent between the website or service and the user. Protected information includes cookies, user agent details, URL paths, form submissions, and query string parameters. HTTPS is designed to prevent this information from being read or changed while in transit." according to The Https Only Standard.
If you have any additional questions, you can contact our Customer Experience team at firstname.lastname@example.org.