Deposits & Cancellation Policies

Deposits are a convenient way to cover upfront costs for experiences and activities. Deposits can be up to 50% of the total booking amount and are charged immediately after a booking is accepted. You then receive your payout the first upcoming Tuesday, unless otherwise specified. The remaining amount is charged by default 7 days before the activity begins, and transferred to you on the Tuesday after the activity start date.

Deposit payments and your Cancellation Policy are tied together. There are currently 5 types of cancellation policies that are by default available on your Dashboard. You can select any of these cancellation policies when you create an experience or send an invoice:

  • No cancellations
  • 30 days before an experience starts for a 50% refund, with no refunds after that
  • 5 days before an experience starts for a full refund, with no refunds after that
  • 5 days before an experience starts for a 50% refund, with no refunds after that
  • 2 days before an experience starts for a full refund, with no refunds after that

You can also customize your own cancellation policy based on your needs. Reach out to AnyRoad's Customer Experience team for assistance

Selecting one of our provided cancellation policies ensures that all refunds in case of cancellations or no-shows will be processed smoothly and you will not have to transfer additional funds to us to refund your guest. The remaining payment will be canceled and the refund is processed automatically. 

Learn more about cancellations and refunds

If you have any additional questions, you can contact our Customer Experience team at support@anyroad.com.

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