Minimum Number of Guests Required

It is understood that some experiences may need a specific amount of guests in order to take place. If you wish to have a minimum number of guests that can be booked for an experience, you can set the experience to require a review before the booking can be accepted. 
When an experience requires a minimum number of guests per slot, it can be set up for each specific experience via your Dashboard. This means that for every experience you create, you can set the minimum number of people per booking and guests cannot create bookings with a fewer number of people than the one you set. In order to do that, you need to follow these steps: 
  1. Find the specific experience and click on Edit
  2. On the left, click on the tab Scheduling
  3. Then, in Capacity, you can edit the minimum number of guests under Total spots available

When a guest books the experience, they submit a booking request to you and we put a hold on their credit/ debit card for the booking amount for 7 days (the maximum allowed by card companies). Within that time, if the experience meets the minimum number of people based on the requests you receive, you can accept the booking. The guests' credit/debit card is charged the amount and your guest receives a confirmation email automatically with no additional work from you. If the experience does not have the minimum number of people within 7 days, you can:
  • Reschedule the guest for another experience after communicating with them. The guests' credit/ debit card is charged and a confirmation email is sent automatically.
  • Accept the booking if you believe the experience will fill up. You can always reschedule the guest later, or cancel the booking and refund the guest as the last resort on a later day.
During this time, you can easily communicate with your guest anytime from the AnyRoad Dashboard.
If you choose to take no action, the hold is automatically released from your guests' credit/debit card 7 days after they have submitted their request to ensure the safety of both you and your guests. Using this approach has shown a higher conversion rate, more bookings, less drop-off, and happy guests.

You can also find more information on how to turn on booking requests instead of automatic bookings and how accepting or rejecting booking requests works.

If you have any additional questions, you can contact our Customer Experience team at support@anyroad.com.

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