Guest Feedback Emails
As you probably already know, AnyRoad helps you improve your communication with your customers by automating many of the necessary follow-ups for you. These messages can be highly customized to your brand based on the details you add on your AnyRoad Account and the subscription plan you are signed-up on.
One of the most useful types of messages AnyRoad helps you automate is your review emails, which are designed to help you grow your online reviews and measure your NPS score.
24 hours after an activity is completed we send your customers an email, requesting feedback about their experience. Feedback is sent directly to you or posted on your social media, according to your preferences. We can direct your guests to post their review on the channel of your choice (e.g. TripAdvisor, Yelp, Google+) when they want to leave positive feedback. Here is how it looks like:
If your customers click on 7 or above we direct them to a second step, where they can select which social media channel they want to leave a review for you on. If your customers click on 6 or below, they will not see the links to your social media pages but will be prompted to leave an internal review for you.
Many of our partners have reported a significant increase in their online reviews from this email, so we highly