Guest Feedback Emails

AnyRoad helps you improve your communication with your guests by automating many of the necessary follow-ups for you. These messages can be highly customized to your brand based on the details you add to your AnyRoad Account and the subscription plan you are signed-up on. 

One of the most useful types of messages AnyRoad helps you automate is your review emails, which are designed to help you grow your online reviews and measure your NPS score. 

Twenty-four hours after an experience has been completed we send your guests an email, requesting feedback about their experience. Feedback is sent directly to you or posted on your social media. We can direct your guests to post their reviews on the channel of your choice (e.g. TripAdvisor, Yelp, Google+). Here is how it looks like:

Subject: How was your experience at [Company Name]?

If your guests click on 7 or above we direct them to a second step, where they can select which social media channel they want to leave a review for you on. If your guests click on 6 or below, they will not see the links to your social media pages but will be prompted to leave an internal review for you.

Many of our partners have reported a significant increase in their online reviews from the use of this email. Feel free to reach out to our support to set it up for you when you are ready.

If you have any additional questions, you can contact our Customer Experience team at support@anyroad.com.

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