Guest Rescheduling Functionality
Guests are given the opportunity to reschedule their booking by clicking on the Reschedule Booking button that appears on the confirmation email as well as in the reminder email that they are sent 3 days before their scheduled booking.
Guests can only reschedule for available future dates as well as for open slots on that same day. Please note that for experiences that have only one available date in the future guests are not provided the reschedule booking link.
Lastly, all guests that reschedule their bookings receive an updated confirmation email.
Rescheduling takes only up to a specific day/time before the guest's scheduled date. After the threshold has passed, guests reschedule link will be disabled. You can set a different threshold for each one of your experiences.
This feature is not set by default when you create a new experience in your dashboard. In order to enable this feature so that guests can reschedule their bookings themselves, please contact the Customer Experience Team or your Account Manager.
If you have any additional questions, you can contact our Customer Experience team at firstname.lastname@example.org.