WiFi Connection Issues with Verifone Card Reader

In case there are any issues with WiFi connection while using your Adyen Verifone Card Reader, please try the following steps that can help resolve the problem.

1. Connect the terminal to a mobile hotspot. Select option 2 in the options section. See if the terminal connects to the hotspot and keep getting disconnected. If it keeps disconnecting, this is likely an issue with the terminal hardware.                                                  

2. Remove the wifi configurations completely of your terminal. Press "9"+ "Green" button simultaneously --> Enter the admin pin --> Go to "Network" --> "Wifi" --> Select your current "Wifi name" --> you will see the option that says "Forget". Once the wifi configuration is erased please connect it again to the wifi network.                                                                                                                                                                                                                                                                         

3. Make sure that the DHCP is turned on. To check this Press "9"+ "Green" button simultaneously --> Enter the admin pin --> Go to "Network" --> "Wifi" --> "TCP/IP settings" --> On the top part you can see the "DHCP" (if the box is checked it means that it is activated). If this is not turn on, either turn it on OR please make sure that the IP address of the terminal matches the one for the router.                                       

If you have any additional questions, you can contact our Customer Experience team at support@anyroad.com.

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