Verifone Card Reader FAQ
Verifone Card Reader
The versatile AnyRoad Verifone Card Reader connects to your Front Desk app using wifi. This device supports card payments through swiping, chip+pin, and contactless payments.
Setting up the Verifone Card Reader
In order to set up your Verifone Card Reader (Terminal), you need to follow the steps below:
- Connect the power supply to your Terminal.
- Connect the terminal to your WiFi network. Please follow the course of action that applies to your Terminal.
- If the terminal is not activated, you will see the below screen:
a) Press the " Configure Network" button on the display.
b) Press " 2. Wifi".
c) Press " 1. Turn on Wi-Fi" to make sure the Wi-Fi.
d) The terminal will begin scanning for Wi-Fi networks.
e) Choose the desired network and enter the wireless password.
f) The terminal sets the network as default automatically and connects to it.
g) Exit the network menu to begin boarding the device.
Please bear in mind that in order for the Terminal to connect to the WiFi, the wireless network must be password protected and does not disconnect after a certain amount of time.
- If the terminal is activated, you will see the following screen:
1. Hold " 9" and press "the green circle button" to open the admin menu.
2. Press " 1. Network".
3. Press " 2. Wifi".
4. Press " 3. Scan networks".
5. Tap the name of the network and enter the password.
6. The terminal sets the network as default automatically and connects to it.
Setting up the Terminal with the AnyRoad Front Desk app
1) Open the AnyRoad Front Desk app on the iPad.
2) Click on the "Menu" on the top left corner.
3) Select "Settings" at the bottom left of the screen.
4) Click on the "Hardware" option
5) Select the "Card Readers" option
6) Select the "Verifone" option at the top and then "Verifone Not Connected" further down.
7) Please follow the instructions displayed in the pop-up window that appears.
8) You should now see the "Connected" status next to the Verifone option and your devices are not linked.
1. In order to access the Admin Menu, please hold " 9" and press "the green circle button"to open the admin menu.
2. Enter the admin PIN code (The default pin code is 9119).
|1. Network||Allows you to view connection status, scan for networks and perform diagnostics.|
|2. Software||Allows you to download, configure and install firmware packages directly from the Adyen payments platform.|
|3. Configuration||Allows you to update, view and erase configurations.|
|4. Totals||Allows resetting of totals.|
|5. Transactions||View a list of performed transactions.|
|6. Reboot||Turns off/Shuts down the terminal.|
1. Network menu
|1. Connection Status||View the name and connection status of the network connection.|
|2. Ethernet||List ethernet network settings, such as IP address, gateway, netmask, DNS and MAC address.|
|3. Wi-Fi||View TCP/IP settings, Wi-Fi settings, reset and reload Wi-Fi connections.|
|a. Wifi||Switch to turn on or off Wi-Fi.|
|b./c. Networks||Listed networks.|
|d. Scan networks||Scan for networks and add networks manually.|
|e. Reload Wi-Fi||Reload the Wi-Fi profile configured on the backend.|
|4. Bluetooth||View Bluetooth settings.|
|a. Bluetooth||Switch that allows you to turn on or off Bluetooth.|
|b. IP Settings||View IP address, MAC address as well as DHCP, gateway, netmask and DNS settings.|
|c. Base station||Pair the terminal with a Bluetooth base station.|
|d. Scan/Discovery||Scan for Bluetooth devices or set the terminal as discoverable to Bluetooth devices.|
|5. Diagnostics||Perform connection diagnostics tests.|
|a. Start ping||Ping a specific host with a specified packet length.|
2. Software menu
|Update release|| Downloads the "release.json" file containing the latest release information.
This will retrieve and install the release we have configured for you on the Adyen payments platform.
3. Configuration menu
|1. Sync||Download an updated merchant configuration|
|2. View|| Show the following information:
a) Firmware version the terminal is running
b) Merchant account the terminal is registered toc) Additional details.
|3. Firmware||View version information, such as Bootstrap version, Application version, External printer settings, OS version, EOS version, Contact kernel version, Cardslot version, VSS version, CTLS modules installed.|
|4. Remove||Erase the configuration from the terminal. This requires re-activating the terminal to your merchant account.|
View a list of all transactions.
Note: Please make sure that the Terminal is up to date with the latest Software Version.
Troubleshooting and support
My terminal is not responding
Solution: Reboot the terminal. If the terminal is still not working as expected after reboot, contact our POS support team. They will work with you to solve the problem and, if necessary, will set up a replacement of the terminal.
To reboot a wired terminal: Turn the device off and then on again.
To reboot wireless terminals:
- Make sure that the terminal is not charging
- Press the red button until the screen displays the message "shutting down".
- Press the green button for a short while until the terminal's display is active again.
The terminal shows a message indicating that no network is connected
Reconfigure the Wi-Fi connection as explained above in the configuration instructions.
You can also charge the device for several hours. If the battery is too low, the terminal will not connect to Wi-Fi. Connect the device to a power source to resume the network connection and try again after a few hours of charging.
The terminal does not boot up
Solution: Ensure that the power supply is plugged in, and charge the device for at least 30 minutes. If the device still does not boot up, contact our customer
The terminal does not show the normal idle screen with the company logo
Solution: Contact AnyRoad Customer Support
The terminal does not recognize payment cards
Solution: If payment cards are not recognized by the terminal, it's possible the system has lost its configuration. Re-board the terminal.
The terminal does not charge
Solution: If a terminal does not charge, ensure it is connected to power and that the battery is correctly inserted into the device. If this does not resolve the issue, try to charge the terminal with another charger if available. If the terminal still does not charge, you will need to replace it.
The terminal is not connected to the Internet over Wi-Fi.
Solution: There are several possible causes and solutions for this issue:
- Battery status - If the battery is too low, the terminal will not connect to Wi-Fi anymore. Connect the device to a power source to resume the network connection.
- Changed settings - If you have changed settings on the Wi-Fi network, such as a change of password, this can result in a lost connection. To solve this issue, ensure credentials and settings are correct in the Network menu.
- Poor Signal - Network specialists should analyze the network range and try to improve it. If the problem is interference, switch to a 5ghz network
- Lost connection not picked up automatically - Attempt to connect manually using the network menu. If this does not work, it is likely that the software on the terminal is outdated. In order to prevent this issue, we recommend regular software updates.
The terminal boots up normally but transactions fail, and it is not possible to access the Internet on other Internet-connected devices such as a computer, POS systems, and so on.
Solution: If there is an Internet issue, contact your IT department or your internal help desk for assistance.
If you have any additional questions, you can contact our Customer Experience team at firstname.lastname@example.org.