Verifone Card Reader FAQ

Getting started with Verifone Card Reader

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The Verifone card reader allows credit card transactions to be processed at your point of sale with ease and security.


 Setting up the Verifone Card Reader

1.     Connect the power supply to your Terminal.

2.     Connect the terminal to your network.

Connect the V400m to your wireless network

Steps to connect to wireless network, If the terminal is not yet boarded (initialised) you will see the below screen:

 

Before connecting with your wifi, please make sure of the following:

* Make sure your wifi connection is password protected

* Make sure that your wifi setup does not disconnect users after a certain amount of time. 

1.     Press the Configure Network button on the display.

2.     Press 2. Wifi.

3.     Press 1. Turn on Wi-Fi to make sure the Wi-Fi is turned on. 

4.     The terminal will begin scanning for Wi-Fi networks.

5.     Choose the desired network and enter the wireless password.

6.     The terminal sets the network as default automatically and connects to it.

7.     Exit the network menu to begin boarding the device.


Steps If the terminal is boarded (initialised) you will see the following screen:

1.     Hold 9 and press "the green circle button" to open the admin menu. 

2.     Press 1. Network.

3.     Press 2. Wifi.

4.     Press 3. Scan networks.

5.     Tap the name of the network and enter the password.

6.     The terminal sets the network as default automatically and connects to it.

Note: It is important to note that you may have to install the newer version of software even after the initial setup. To do so please Hold 9 and press  "the green circle button" to open the admin menu, you can then select "Software" and then "update"


In order to setup the card reader with you AnyRoad FrontDesk app, please check the following steps:

1) Open the AnyRoad FrontDesk app on the iPad 

2) Click on the top left hamburger menu button 

3) Select "Settings" option at the bottom left of the screen

4) Click on the "Hardware" option

5) Select the "Card Readers" option 

6) Select the "Verifone" check mark option at the top and then again the "Verifone Not Connected" option further down.

7) A pop up window will appear with instructions. Once completed free the scan button

8) You should now see the "Connected" status next to the Verifone option and your devices are not linked.

Use of the admin menu

Steps

1.     Hold 9 and press  "the green circle button"to open the admin menu. 

2.     Enter the admin PIN code (If you don't know this code, contact the AnyRoad Customer Support
The terminal displays the admin menu.

Admin menu functions 

Main menu

Menu Option Description
1. Network Allows you to view connection status, scan for networks and perform diagnostics.
2. Software Allows you to download, configure and install firmware packages directly from the Adyen payments platform.
3. Configuration Allows you to update, view and erase configurations.
4. Totals Allows resetting of totals.
5. Transactions View a list of performed transactions.
6. Reboot Turns off/Shuts down the terminal.
1. Network menu
Menu option Description
1. Connection Status View the name and connection status of the network connection.
2. Ethernet List ethernet network settings, such as IP address, gateway, netmask, DNS and MAC address.
3. Wi-Fi View TCP/IP settings, Wi-Fi settings, reset and reload Wi-Fi connections.
1. Wifi Switch to turn on or off Wi-Fi.
2./3. Networks Listed networks
4. Scan networks Scan for networks and add networks manually.
5. Reload Wi-Fi Reload the Wi-Fi profile configured on the backend.
4. Bluetooth View Bluetooth settings, scan and pair bluetooth devices, and set the terminal as discoverable to other devices. (VX690 only)
1. Bluetooth Switch that allows you to turn on or off Bluetooth.
2. IP Settings View IP address, MAC address as well as DHCP, gateway, netmask and DNS settings.
3. Base station Pair the terminal with a bluetooth base station.
4. Scan/Discovery Scan for bluetooth devices or set the terminal as discoverable to bluetooth devices.
5. Diagnostics Perform diagnostic tests to test connection.
1. Start ping Ping a specific host with a specified packet length.
2. Software menu
Menu Option Description
Update release Downloads the release.json file containing latest release information.
This will retrieve and install the release we have configured for you on the Adyen payments platform.
3. Configuration menu
Menu option Description
1. Sync Download an updated merchant configuration. 
2. View Show the following information:         Firmware version the terminal is running         Merchant account the terminal is registered to

        Additional details.


2. Firmware View version information, such as Bootstrap version, Application version, External printer settings, OS version, EOS version, Contact kernel version, Cardslot version, VSS version, CTLS modules installed.

3. Remove Erase the configuration from the terminal. This requires re-boarding the terminal to your merchant account).

4. Transactions    View a list of all transactions

NOTE: PLEASE MAKE SURE THAT THE SOFTWARE VERSION ON THE TERMINAL IS UPDATED TO THE LATEST VERSION. CURRENTLY VERSION 1.31.5


Troubleshooting and support

My terminal is not responding

Solution: Reboot the terminal. If the terminal is still not working as expected after reboot, contact our POS support team. They will work with you to solve the problem and, if necessary, will set up a replacement of the terminal. 

To reboot a wired terminal: Turn the device off and then on again.

To reboot wireless terminals: 

  • Make sure that the terminal is not charging 
  • Press the red button until the screen displays the message "shutting down". 
  • Press the green button for a short while until the terminal's display is active again.

The terminal shows a message indicating that no network is connected

Reconfigure the Wi-Fi connection as explained above in the configuration instructions.

You can also charge the device for several hours. If the battery is too low, the terminal will not connect to Wi-Fi. Connect the device to a power source to resume the network connection and try again after a few hours of charging.

The terminal does not boot up

Solution: Ensure that the power supply is plugged in, and charge the device for at least 30 minutes. If the device still does not boot up, contact our customer

The terminal does not show the normal idle screen with the company logo

Solution: Contact AnyRoad Customer Support

The terminal does not recognize payment cards

Solution: If payment cards are not recognized by the terminal, it's possible the system has lost its configuration. Re-board the terminal. 

The terminal does not charge

Solution: If a terminal does not charge, ensure it is connected to power and that the battery is correctly inserted into the device. If this does not resolve the issue, try to charge the terminal with another charger if available. If the terminal still does not charge, you will need to replace it.

The terminal is not connected to the Internet over Wi-Fi.

Solution: There are several possible causes and solutions for this issue:

  • Battery status - If the battery is too low, the terminal will not connect to Wi-Fi anymore. Connect the device to a power source to resume the network connection.
  • Changed settings - If you have changed settings on the Wi-Fi network, such as a change of password, this can result in a lost connection. To solve this issue, ensure credentials and settings are correct in the Network menu.        
  • Poor Signal - Network specialists should analyze the network range and try to improve it. If the problem is interference, switch to a 5ghz network 
  • Lost connection not picked up automatically - Attempt to connect manually using the network menu. If this does not work, it is likely that the software on the terminal is outdated. In order to prevent this issue, we recommend regular software updates.

The terminal boots up normally but transactions fail, and it is not possible to access the Internet on other Internet-connected devices such as a computer, POS systems, and so on.

Solution:  If there is an Internet issue, contact your IT department or your internal help desk for assistance.



If you have any questions, please contact our Customer Support Team at support@anyroad.com


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