Star Printer TSP100III FAQ

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The Star Printer TSP100III can easily connect with your iPad product to use with the AnyRoad FrontDesk app. It makes printing receipts simple and convenient.  

Setting up the Printer

In order to setup the printer, please complete the following steps:

1) Open the AnyRoad FrontDesk app on the iPad (make sure your bluetooth is enabled on the iPad)

2) Click on the top left hamburger menu button 

3) Select "Settings" option at the bottom left of the screen

4) Click on the "Hardware" option

5) Select the "Receipt Printing" option 

6) Select the option that shows as "Star TSP100III" under the "Printer Setup" label

7) A pop up will appear. You will need to follow the directions as shown:

*Plug the power cord into the power connector on the printer and into the main (AC) power supply.

*Turn on printer

* If you're also connecting an automatic cash drawer, plug in the supplied cable to your drawer and connect the other end to the printer.

8) Select the "Pair" Button

9) A new pop up will appear, please wait until you see the TSP100-XXXXX option and select it

10) Your printer has now been connected and you can see the connected status on the right side of the screen.

Troubleshooting

Power does not turn on

Is the power cable connected properly?

If the Ready LED does not turn on even when the power is turned on, it may mean that the power cable is not properly connected. Please check. It also may mean that the electrical outlet is loose. Check and make sure that the power outlet is properly connected.

Cannot connect to the iPad App 

1) Is the power cable connected properly?

Please check that the Ready LED is turned on. 
If the Ready LED does not turn on even when the power is turned on, it may mean that the power cable is not properly connected. Please check. It also may mean that the electrical outlet is loose. Check and make sure that the power outlet is properly connected.

2) Is the LED display in the Ready status?

Please check that the Ready LED is turned on. 
If the Ready LED is flashing, please check the LED lamp display content. If the LED display is "Link Down (Physical disconnection)", check if the wireless router and access point of the connection destination are working properly. 

3) Are you connected only to 1 app?

  • Go to setting, bluetooth and click “forget device” from any device that was connected to it
  • Reconnect

Receipt is not printed properly

1) Is the power turned on? Is the power cable connected properly?

Please check that the Ready LED is turned on. 
If the Ready LED does not turn on even when the power is turned on, it may mean that the power cable is not properly connected. Please check. It also may mean that the electrical outlet is loose. Check and make sure that the power outlet is properly connected.

2) Is the sheet facing the right direction?

If a white sheet is being ejected, then it may be possible that the paper roll is set in the opposite direction. Check the direction of the paper roll to make sure that the paper is set correctly.

3) Does the paper being used fit the specifications for the printer?

As this product is equipped with a thermal printer, it will not print on ordinary paper. Also, if there are issues such as the printed words being faint, it may be that the paper does not meet the specifications, or the paper has become old and deteriorated. Check the appropriate paper roll specifications and use paper that meets the printer's specification.

4) Is the LED display in standby status (Ready LED lit/Error LED turned off)?

If the Ready LED is blinking or the Error LED is lit/blinking, refer to the LED lamp display and check the status of the product.

5) Is a paper jam occurring?

If you can hear the printer operating but the paper is not being ejected, there is a possibility that a paper jam has occurred or the paper is being rolled onto the rubber roller. If a paper jam is occurring, refer to the "Paper Jam" section and remove the paper in question.

6) Is self-printing working properly?

Check that self-printing is working properly. 
If self-printing can print properly, then it may be that communication with a host device such as a tablet and PC, is not established. Check the connection setting of the host device to confirm if wireless LAN settings are properly completed.

Paper jams

1) Is the paper being printed touched while the paper is being discharged, or is the outlet blocked off?

Do not touch the paper or block the outlet while the paper is being discharged.

2) Does the paper being used fit the specifications for the printer?

It may be that the paper thickness and such do not meet the required specifications. Check the appropriate paper roll specifications and use paper that meets the printer's specification.

The printer does not close

1) Is the diameter of the paper roll being used too big?

If the printer cover does not close, confirm that the diameter of the paper roll is 83mm or smaller. Check the appropriate paper roll specifications and use paper that meets the printer's specification.

Cannot open the printer

1) Is paper jammed?

If the printer cover does not open even when you press the open lever, it is likely that a paper jam has occurred, and locked the cutter. Refer to "Cutter Lock" to release the lock.

If you have any questions, please contact our Customer Support Team at support@anyroad.com

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