Assigning Resources

AnyRoad's Resources feature allows partners to assign resources to experiences. Currently, Resources only refer to guides or instructors and not things like vans, rooms, etc.

Resources allow you to:
  • Add a roster of instructors or guides and manage them in your Dashboard
  • Assign instructors/guides to experiences and bookings
  • Show assigned resource/guide to guests at the time of booking

To activate Resources, please, contact your Account Manager or AnyRoad's Customer Experience Team (support@anyroad.com) as this feature is only available on Enterprise Plans. 

Adding A New Resource

When adding a new Resource via your Dashboard, the only mandatory fields are Name and Email. However, you can also include additional info, such as Bio and Photo which are required if you are planning on showing the selected resource on guest checkout. 

Once you create a Resource, you will see a Resources Portal link on their profile. You can share this with a Resource so they can see a list of upcoming bookings to which they are assigned.

Assigning A Resource To An Experience

It's simple to assign a Resource to one of your Experiences. Navigate to your " Experiences" tab in the Dashboard > click " Edit" > go to " Advanced Settings" > select " Resources" and then click ok " Add". 

You can select a Resource to assign to the Experience from the list or search for the Resource of your choice. 

You can select one or more Resources for the same experience. If you choose only one Resource, you have the option to either assign this resource to all the slots of this experience automatically or to manually assign the resource to individual time slots.

If you choose more than one Resouces for the same Experience, it is automatically set to the second option and you need to manually assign each resource to the slots you want.

In order to manually assign a Resource to a time slot of an experience, you need to go to Bookings > "Showing on Calendar" and choose the slot you want to assign the Resource to. 

Then, you can simply click on Assign a Resource, and choose the name of the one you would like to assign on this slot.

After you assign a Resource to an Experience, you will be able to see that Resource under the name of the Experience in the Experiences tab.

Also, you will be able to see that Resource on a booking slot or booking details page, but you won't be able to change it. At the moment, you can only change Resources on an Experience level (as outlined above). 

If a Resource is assigned to an Experience, and you collect NPS feedback, Guests can also rate their Resource on a scale of 1-5 stars. You will see this rating and the Resource's name in the Feedback channel of your Dashboard. Here is how you can find more information on Resource Rating.
Keep in mind that if you change a Resource on an Experience level, it will apply to all future and in-progress bookings but won’t change past bookings.
Once you assign a Resource, there is an option to show your guests the Resource information on your booking pages, as in the example below. You need to contact AnyRoad's Customer Experience Team (support@anyroad.com) if you'd like to turn this visibility on:

If you have any additional questions, you can contact our Customer Experience team at support@anyroad.com.

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