Online Experiences as a Guest
Guests interested in booking a live online experience can do so following the same process as booking any other experience via the AnyRoad plugin on your website.
The first step is to visit the brand webpage, where the online experience is published. To avoid guest confusion and ease tracking different types of experiences, we recommend adding the word "Online" in the title of all online experiences offered. In addition, your Account Manager will need to mark the experience as an Online Experience for you.
On all Online Experiences, the start time is shown in your scheduled timezone and the guest will see that timezone noted while booking. Additionally, the map that's normally at the bottom of the page is removed, since this type of experience is not associated with a physical location.
After guests sign up through the normal checkout process they see a message confirming their booking, which can be configured to include custom notes, additional instructions, or links.
Guests also receive a confirmation email that shares the Zoom meeting link along with necessary instructions (e.g. meeting ID and password) to attend the experience. Your Account Manager will need to configure the Zoom information for you before your first Live Online Experience.
Click here to learn more about configuring guest confirmation emails to your preferences.
All signed up guests will also receive a reminder email with the same Zoom information 24 hours before the experience:
If your guests provided a phone number at the time of booking, they will receive a text message reminder one hour before the experience:
Please note that guests will need to download Zoom on their computers, tablets, or phones to be able to attend your event. Click here to read more about best practices on scheduling online experiences using Zoom.
We recommend creating unique Zoom accounts per experience, as multiple experiences cannot be run simultaneously from the same account. Be cautious when scheduling, if you decide to use the same account for multiple experiences.
Each time you set up a new meeting ID for an experience, use a unique password to maintain security. Recurring experiences should retain the same meeting ID and password week-to-week.
The last step to joining a live online experience is for a guest to click on the Zoom link at the scheduled time of the experience. It's essential to start and end your event on time, to ensure a smooth guest experience.
We recommend preparing your video software 10–15 minutes before the scheduled start time to test the equipment and prevent technical issues during the live event. You can click here to learn more about the equipment you'll need, as well as tips and tricks for successful online experiences.
Feel free to contact us anytime on firstname.lastname@example.org with questions or reach out to your Account Manager to get started.