FAQ for Participants
What devices and browsers is Zoom compatible with?
Zoom is compatible with most operating systems (e.g. macOS, Windows, Ubuntu, Linux) and browsers (e.g. Chrome, Firefox, Safari, Edge).
Click here to read more about system requirements.
How do I join a live online experience?
As soon as you sign up for a live online experience, you will receive a confirmation email with instructions on how to join the experience in Zoom.
Click here to read more about guest emails and instructions for joining Zoom meetings.
I am facing technical difficulties downloading or connecting to Zoom. Who should I contact?
You can find step-by-step instructions for joining a live online experience here. If you are still facing difficulties downloading or managing Zoom, please contact Zoom's Customer Experience team by selecting your preferred means of communication from the available options outlined here.
If you have not received your confirmation email after signing up for the online experience, or if you have trouble booking the experience online, please contact firstname.lastname@example.org.
I was unable to join a live online experience that I signed up for. Am I entitled to a refund?
For paid live online experiences, each hosting brand can set a cancellation policy which will apply on all cases of cancellations and no-shows.
If you have signed up for a free live online experience, please let your hosts know if you are unable to join at the scheduled day and time. That way another person could fill your place, since there is a very limited number of available spots per online experience. If you would still like to participate in the experience, you will have the option to reschedule if there are future dates available.
Can I record a live online experience?
Recording a Zoom meeting is disabled for all participants, including the Host, unless explicit permission is granted by all members of the group. We strongly discourage from attempting to record a live online experience, as this may result in copyright infringement and further legal implications.
When making a booking for a live online experience, you can select the number of guests that will participate with you in the meeting. You can read more about it and preview a sample checkout process here. Only one person within your group needs to download Zoom and join the meeting, as long as all the booked guests will attend from the same physical location.
If you want to book a live online experience with friends who will not be with you physically during the experience, we recommend signing up as separate groups, to ensure the maximum number of participants is not exceeded. If the number of participants is exceeded, the video and audio quality might be significantly impacted due to bandwidth limitations, and thus result in a poor audio/visual experience for everyone. Additionally, it may result in other booked guests not being able to join the group.