Participating in an Online Experience

Online experiences are a great way to connect with brands and individuals around the world while participating in your favorite classes, virtual tours, and online events. 

AnyRoad is a platform that powers online experiences. If you have registered for a live online experience using AnyRoad or you are interested in one, this article will outline some important tips and instructions that will help you prepare for your first live online experience, powered by Zoom. 

Downloading and Testing Zoom

  • As soon as you sign up for a live online experience, you will receive a confirmation email with instructions on how to join the experience in Zoom. 
Although you do not need to download Zoom to participate in the experience, we strongly encourage you to download the app, as it enables better quality streaming. Follow the directions in that confirmation email to download Zoom ahead of your experience. 

You can also click here to download Zoom.

  • Next, ensure that Zoom is working properly for you — test the audio. 

Here is how: 

1. Open the Zoom app. 

2. Click the Start button to enter your Personal Meeting. 

3. Once you join the meeting room, click the arrow next to the Mute button, and select Test Speaker & Microphone. Follow the instructions on the screen to test your audio. 

Joining the Experience in Zoom

When it is time for the experience, you can join by clicking the Zoom link in either your confirmation email or in your reminder email, which is sent 24 hours prior to your experience. 

You can join the experience either by clicking on the click here button or by entering the Meeting ID and Password (if required) directly into the Zoom app.  

To join a meeting using the Meeting ID and Password, open the Zoom app on your device and click on Join. 

You will then be prompted to enter the Meeting ID and Password (if required), as well as your name. Once you are ready, click on the Join button. 

Participating in the Experience
Once you are in the Zoom meeting, there are a number of features that allow you to participate and interact directly with your presenter (e.g. the guide, host, teacher, or entertainer). 
You can control these features on your navigation bar, at the bottom of the screen. Here is an example of how that will look: 

Mute allows you to mute and unmute yourself. We recommend you stay muted unless you are speaking so that any background noise will not disturb other participants. Note, your presenter may also mute you and unmute you, and may turn off these controls for you. 

The arrow next to the Mute button shows the Audio Controls, allowing you to change the microphone and speaker that Zoom is currently using on your computer, and allowing you to access the full audio settings.

Stop/Start Video allows you to turn your camera on and off. You may want to turn your camera on to interact with the presenter and the other participants. You may want to turn your camera off if you are having internet bandwidth issues. Note, your presenter may also turn your video on and off and may turn off these controls entirely for you. 

The arrow next to the Video button allows you to change cameras and access the full video settings. 

Participants allows you to send non-verbal reactions and indicators to the presenter, including Raise Hand, Yes, No, Go Slower, Go Faster, Like, Dislike, Clap, Need a Break, and Away. Note, your presenter may also turn these options off. 

For example, if you select Raise Hand, the presenter would see that icon next to your name and could call on you when it is a good time. 

You can also hover over your name and click Rename to change how your name appears in the meeting room.

Chat allows you to send verbal notes to the presenter. This is useful, for example, if you have a specific question but don't want to disrupt the flow of the experience. 

If you have any additional questions, please contact our Customer Experience team at

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.