Managing Invoices

You can check the progress of any Invoice you have sent to determine if it was paid or is still pending. To do so, you need to access the Invoices tab, directly from your AnyRoad account, as shown below. 

Invoices will be marked as blue, orange, or grey. Invoices marked in blue indicate that they have been paid and therefore are confirmed bookings. Invoices marked in orange indicate that the guest has not completed payment yet and the invoice is still pending. 

The grey color indicates that an invoice was not sent to the guest and was left as a draft. You can preview, continue editing or send a draft invoice by clicking on it and then clicking on the action button of your choice in the panel that will pop up on the right side of the screen.

On draft invoices (marked in grey), you can still edit all the provided information including dates, guest details, price, cancellation policy, start time, and experience details. On unpaid invoices (marked in orange) you can still change this information except for the e-mail address. If you need to change the e-mail address of an unpaid invoice, please contact us at support@anyroad.com.

Please note that for unpaid/pending invoices, you will need to save your changes and resend the invoice to your guests.

Here is a sample guest Invoice email:

Sending an Invoice does not automatically mean the booking is confirmed. As soon as you submit your invoice, it will appear on your Bookings calendar, marked in orange. The booking will be officially confirmed when your guests complete their payment detail successfully. The booking will then turn blue on your schedule. 
Please note that as soon as your guests complete their payment details, you will not be able to update the experience cost or the number of guests. If you would like to collect an additional amount for the experience, you will need to create and send a new invoice to your guests. If you need to refund part of the paid amount, please reach out to our Customer Experience team at support@anyroad.com
Learn more about creating and sending invoices

If you have any additional questions, you can contact our Customer Experience team at support@anyroad.com.

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