Managing Invoices

You can check the progress of any Invoice you have sent, to determine if it was paid or still pending. To do so, you need to access the Invoices tab, directly from your AnyRoad account, as shown below. 

Invoices will be marked either with green, orange, or grey. Invoices marked in green indicate a paid, and therefore confirmed booking. Invoices marked in orange indicate that the guest has not completed their payment yet, and therefore the invoice is still pending. 

Finally, the grey color indicates that an invoice was not sent to the guest and was left as a draft. 

You can preview, continue editing, or send an invoice draft, by clicking on it and then clicking on the action button of your choice, in the panel that will pop-up on the right side of the screen. 
On invoice drafts and unpaid invoices (marked in grey or orange), you can still edit all the provided information. This includes the dates, guest details, price, cancellation policy, start time, and experience details. 
Please note that for unpaid/pending invoices, you will need to save your changes and resend the invoice to your guests. 
In addition to that, if you send an invoice and your guest cannot find it in their inbox or they requested to change their email address, you can follow the same steps to resend your invoice, without having to update any other fields.
Here is a sample guest Invoice Email: 

Sending an Invoice does not automatically mean the booking is confirmed. As soon as you submit your invoice, it will appear on your Bookings calendar, marked in orange. The booking will be officially confirmed when your guests complete their payment, and the booking will turn to green, on your schedule. 
Please note that as soon as your guests complete their payment, you will not be able to update the experience cost or the number of guests. If you would like to collect an additional amount for the experience, you will need to create and send a new invoice to your guests. If you need to refund part of the paid amount, please reach out to our Customer Experience team at
Click here to learn more about creating and sending invoices.  

Feel free to contact us anytime with questions or reach out to your Account Manager to schedule a training on using Invoices. 

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