Payment Requests on Added Bookings

Payment Requests empower brands to send secure payment links to their guests to collect payment for bookings they add manually on their AnyRoad booking calendars. 

Payment Requests are available on both custom and standard experiences. The guest checkout process remains the same as on web bookings, except the payment page is hosted on a secure AnyRoad environment rather than on your brand's website. 

Additionally, bookings with Payment Requests can be edited and canceled just like any other booking paid via credit or debit card. Most importantly, if you need to update a booking in any way (amount due, date, start time) after a Payment Request is sent, the payment page will be automatically updated, and the payment link will remain the same. 

Sending a Payment Request

Payment Requests are available on any active booking marked as unpaid (when the ‘Not Now’ payment option is selected during creation).
Payment can be requested for active, unpaid bookings up to 7 days past the scheduled experience date, or for any active, unpaid booking scheduled on a future date.
Follow the steps below to send a Payment Request: 
  1. Select any unpaid booking on your calendar that meets the criteria above or create a new unpaid booking.
  2. Click on the Take Payment button.
      

      

  3. Initiate the payment collection by clicking on the Send Payment Request button which will make subtext and payment link appear.
                

        
    You can copy the link and share it or preview it directly from here. The Copy button copies the payment link onto your clipboard.
      

  4. Click on Continue to fill out the Payment Request details. 
           

         

  5. Click on Send Payment Request to send your Payment Request. 

If your guest email address was recorded while adding the booking, the email field will pre-populate with that email address but will also be editable in case you need to change the email address. If no email is provided on the booking or you decide to update the pre-populated address before sending, the new email will be saved to the guest's information.  

When your guests access the Payment Request via the direct link, they will be required to provide an email address to complete the booking which will be saved to the guest's information and associated booking. However, if the guest's email address is saved on the booking already, the email field will not show on the checkout page.   

A confirmation banner will appear for a moment and the booking details will show the last invoice sending date, which will be updated if you resend the invoice. 

Pro Tip: You can send Payment for internal ticket types or custom slots for regular experiences. Please note that these follow the same online checkout process and include the same functionalities, such as affiliates, internal ticket types, and add-ons. 

If Guest Self-Rescheduling is enabled, it will also be available. 
At any point within the editable timeframe, you are able to resend the payment request and update the attached message to the guest.
When you click on  Take Payment again you will now see the last invoice send date and an option to Resend Payment Request. When you click Continue this time, the last used email and message (if applicable) will auto-populate, but you can edit before resending. 
        

    

Guest Booking Experience

When accessing a Payment Request link, the guest follows the regular online checkout process in custom user styling, on a secure AnyRoad page. 

All Payment Requests will be sent in the selected experience language. If the language is set to something other than English, the entire guest flow, including checkout, emails, feedback, and rescheduling, will be in that language.

Sending a message to your guest is optional. However, if you do include a message and send the Payment Request multiple times with different messages, only the latest version will be saved. Generally, guests receive the same confirmation, reminder, rescheduling, and cancellation emails and notifications as they do on web bookings.

For Payment Requests on regular experiences, all the enabled experience configurations will apply (e.g. deposit rules, checkout questions, waivers, terms & conditions). 
Editing Paid and Unpaid Booking Requests

Payment Requests can be adjusted by updating the booking they are tied to. The day, time, payment due, and ticket number can be changed on the booking details by using the edit booking flow — just like with other confirmed bookings.

When you need to adjust the payment amount after the guest has paid, you can process the additional charge or refund on the booking details by using the edit booking or cancellation flow. The guest will be charged or refunded and emailed just like they would for any other paid booking with payment information attached.

Payment Request links remain active until:

  1. A booking has been paid in full or partially
  2. Seven days have passed since the experience date
  3. The booking has been canceled.

If an experience is blocked after the Payment Request is sent, the guest will still be able to check out since the booking is confirmed. To deactivate an invoice link, simply cancel the booking. 

On custom Payment Requests, the cancellation policy on guest emails defaults to "If you need to change or cancel the booking, contact us directly by email or phone."

Please note that when using payment requests the service fee is automatically passed to your guests or covered by you, based on each experience's settings.

If you have any additional questions, you can contact our Customer Experience team at support@anyroad.com.

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