Connect Front Desk to Ethernet
If you prefer to connect your AnyRoad Front Desk to the internet using an Ethernet connection due to safety regulations, company guidelines, or lack of reliable Wi-Fi service on-site, follow the steps below.
Please note that only devices with iOS 10 or later support this option.
- Apple USB Ethernet Adapter - To connect to the Ethernet
- Lightning to USB 3 Camera Adapter - This is needed to supply the iPad with additional power while using the Ethernet connector and ensure your iPad will not run into any power usage limitations
- Apple Lightning Charging Cable - To connect with Lightning to USB 3 Camera Adapter and supply iPad with power
- Ethernet Cable - To connect modem/router or Wi-Fi extender to Ethernet adapter
Please note that if you're also planning to hardwire the Verifone terminal, it will require a separate configuration. In addition to that, it's not possible to use a Magtek swiper on hardwired configurations because the lightning port of the iPad will be occupied by the Ethernet connection, which means that it is only possible to hardwire the terminal or the iPad at any given time.
iPad Ethernet Setup
- Connect the parts listed above as shown in the image below, and plug the other end of the Ethernet cable into the modem for internet access.
- Once the iPad is connected, as shown above, Ethernet will appear in the iPad Settings between Wi-Fi and Bluetooth, as shown below.
- Select Ethernet, and you should now be able to access the internet via cable.
The following steps are optional:
- To further customize your internet settings, access the Ethernet configuration details, click on Apple USB Ethernet Adapter.
- You can configure the Ethernet connection to use either DHCP or a static IP address. The default is DHCP, which you will not need to revise in most cases.
If you need to enter a Static IP address, click Configure IP and enter the configuration settings for your device and network. The Ethernet connection is now ready to use.
Required Hardware for Verifone Terminal
- Verifone V400m Payment Terminal with charger
- A Base station (Model V400m B-FF) used as a charging station (includes Ethernet port)
- Ethernet cable to connect the base station to the modem
Verifone Terminal Setup
Please note that the base station obtains its software from the terminal. When boarding the terminal, the device's initial software is replaced with the software version that's required for your store.
To prevent connectivity issues with the base station, you need to board the terminal before you dock it into the base station for the first time. To do that, you need to temporarily connect the terminal to Wi-Fi and board the terminal before setting up the Bluetooth connection.
Once you've boarded the terminal:
- Remove the charging cable from the terminal
- Place the terminal on the base
- Connect the Ethernet cable to the Ethernet port firmly until it clicks (second port from the right)
- Connect the other end of the Ethernet cable to the modem
To connect the terminal to the station via Bluetooth, follow the steps below:
- Make sure the base is connected to the internet via an Ethernet cable.
- Turn off the Wi-Fi connection on the terminal by accessing the admin menu > Network > Wi-Fi > Toggle Wi-Fi off.
- Plug the charging cable into the base and wait until the white LED stops blinking and turns on; this indicates the base station has finished starting up.
- Briefly press the Bluetooth pairing button located at the base station's front, to make the device discoverable. A blue light will start flashing below the white light.
On the terminal admin menu, select Network > Bluetooth > toggle on > Pair device > Scan. Make sure the blue light is still flashing, or press the pairing button again.
Once the base shows up on the screen, click on it to connect. There should now be a Bluetooth icon at the top of the terminal display, and on the base station, the blue LED should be on continuously. It might take a moment before this is complete. Please note that you can find the device model and serial number at the back of the base.
Verify that the IP addresses are assigned to the terminal and the base station.
To check the terminal's IP address, open the info menu. This should show Bluetooth followed by an IP address. To check the base station's IP address, open the admin menu and select Network > Bluetooth > Info. This should show the IP address.
Configuring a Static IP Address
By default, DHCP is enabled on the payment terminal, which allows your DHCP server to assign an IP address to the terminal dynamically. In a setup with a Bluetooth base station, the base station has DHCP enabled and receives a dynamic IP address from your DHCP server.
However, your network setup might require the terminal or the Bluetooth base station to have a static IP address. In that case, you need to disable DHCP and manually enter network details, including a static IP address. The most common scenario with a Bluetooth base station is to use a static IP address for the terminal and a dynamic IP address for the base station.
The static IP address must be unique in the network to avoid IP conflicts.
Please note that the terminal will use the Ethernet connection regardless of whether it is docked in the base station or undocked. When you dock the terminal, the base station will charge the terminal's battery.
If you have any additional questions, you can contact our Customer Experience team at firstname.lastname@example.org.