Enabling waitlists can be very helpful when your experiences reach capacity or when you want to allow guests to sign up for an experience that does not have available spots for a specific date.

If this setting is toggled on, guests can join the waitlist for one or more of their preferred time slots by entering their name, email address and phone number (optional). All guests on the waitlist for a time slot receive a spot availability notification via email, whenever there’s a cancellation on that time slot. You can also pause spot availability notifications for any time slot.

When the waitlisted guests make a booking using the same email address that they provided, they are removed from the waitlist and don’t receive any further spot availability notifications.

To enable this feature:

The way waitlisted guests are displayed varies depending on the Type of experience setting selected under Scheduling when editing the experience (Public or Private), as well as if there are blocked time slots.

In Public experiences, the Booking Slot view shows the total capacity of a time slot, the number of confirmed bookings, and the number of waitlisted guests on public experiences.
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Private experience time slots do not show Total capacity or allow it to be edited, and they also don’t show the number of waitlisted guests (even if the waitlist feature is enabled for the experience).

Blocked time slots disable the ability to edit the capacity, however, they still show the number of confirmed bookings and waitlisted guests.
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You can choose to pause spot availability notifications for specific time slots. If spot availability notifications are paused for a time slot, waitlisted guests for that slot won’t be notified whenever a confirmed booking on that slot is canceled, however, they will still be able to join the waitlist. If spot availability notifications are unpaused, all the waitlisted guests are notified via email (sent to the email addresses that they used while joining the waitlist) whenever a confirmed booking is canceled on that slot.

By default, spot availability notifications are un-paused for each time slot of an experience that has a waitlist enabled.

To pause waitlist notifications, go to the specific timeslot from the Bookings Calendar. This is how the action is shown in the … More menu for a time slot with 1 or more bookings:
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Alternatively, this is how the same action is displayed in the … More menu for a time slot with zero bookings:

If spot availability notifications are paused for a time slot, you will see the notification paused icon on that time slot in the Bookings calendar:

as well as next to the number of waitlisted guests in that specific time slot:

In addition, when you click on the … More button, you will see the action to Resume waitlist notifications in the dropdown menu.

When you resume the spot availability notifications for a time slot that had the notifications paused previously, availability emails are sent to all the currently waitlisted guests if there’s any availability for that slot. Additionally, whenever a confirmed booking is canceled on that slot, all the waitlisted guests are notified via email.

Regardless of whether the availability notifications are paused / unpaused for a time slot, guests will still be able to join the waitlist on the guest checkout if it is enabled.
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Guests see the option to join the waitlist when any time slot (and/or date) scheduled in the future has at least one confirmed guest in a booking (including sold-out time slots).
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In addition, if there are no current or future dates available, either because all the times are sold out or the experience is set to Not Visible, then clicking on the link join the waitlist opens the waitlist pop-up window instead of the inquiry pop-up window. The link text can be configured on the backend by contacting Customer Support (it can display for example “Join the waitlist“ instead of “Contact us for future availability“).

When the guest clicks on the link to join the waitlist, they see a pop-up window on desktop and a page on mobile, where they can select one or more time slots for which they wish to join the waitlist.

In this pop-up window, guests can only select those dates and specific time slots for which there is at least one confirmed guest in a booking.

If more than one date/time slots has at least one confirmed booking, guests can select all such dates/time slots to be added to each time slot’s waitlist.

To join the waitlist, guests have to provide their name and email address and accept the terms of service and privacy policy. They can optionally provide their phone number as well. When they provide all the required information and click on the Join Waitlist button, they will see a message indicating they have successfully registered to the selected time slots’ waitlist.

When a confirmed booking is canceled, if spot availability notifications are not paused, all the waitlisted guests in that time slot are notified via email of the number of spots available in that slot.

The spots are offered on a first-come first-serve basis (and not based on who signed up first to the waitlist).

Clicking on the Check availability button, the guest is taken directly to the experience details page.

If you've enabled waitlist and wish to see aggregated stats and guest information of those on the waitlist, reach out to our Customer Experience team via chat or at [email protected] to have one made visible on your account.

If you have any additional questions, you can contact our Customer Experience team via chat or at [email protected].